Support Services

Inaya has an experienced team that provides outstanding human capital management, Customer care, QHSE, ICT, financial, Procurement and logistic services to support our operations.

Customer Service : Customer focus one of our core values. Inaya’s 24×7 customer care center is managed by a dedicated team of multi lingual professionals who handle over 30,000 calls per month across our portfolio.

Human Capital and Administration : Our Human Capital team is committed to excellence at acquiring, developing and retaining the right talent for our business. They play a key role in our people development processes which ensures that the attrition rate at Inaya is well below the industry average.

Supply Chain / Procurement : Inaya supply chain and logistics team is an integral part of our business, providing crucial support to our service delivery team in procuring the right products and services on time. Our Supply Chain team is committed to acting, in accordance with best practices for bringing in innovative and cost-effective approaches to meeting and exceeding our customers’ expectations.

ICT Support : Inaya ICT Team offers comprehensive technology infrastructure and support across the business. Our cloud based CAFM system provides seamless automation of key business processes right from customer care, procurement and on the ground delivery.

Technical Services : We have a dedicated team that provides specialist technical training and engineering support to all accounts. This team also conducts technical performance audits and provides disaster recovery management services to our clients.